transaction cancellation

And. Defective product, cancellation of transaction and return of product

1. Anyone purchasing a product on this site is entitled to cancel the transaction in accordance with the provisions of the law. The buyer is obligated to check the product immediately upon receipt.
2. A product purchased on the site can be canceled by written notice to the company, which will specify the full name, email address, identity card number of the canceling buyer, and the original invoice number received from the company regarding the transaction (hereinafter "the cancellation notice"), through the company's customer service center by phone-
3.  ובדוא"support@aloeteva.com " , starting from the day of the transaction until 14 days from the day of receiving the product or from the day of receiving written confirmation of the transaction containing the terms of the transaction, including the description and price of the product, warranty, cancellation policy, etc., whichever is later, as follows and all in accordance with the provisions of the law:

• Cancellation of a transaction due to a defect or non-conformity in the product – in this case, the company will refund within 7 business days from the day of receiving the cancellation notice, the same part of the transaction price that was paid, will cancel the charge for the transaction, will provide a copy of the cancellation notice and will not charge the customer any amount. The return of the product to the company will be done by the company according to the provisions of the law. The obligation for the quality and condition of the product is the responsibility of the manufacturer and/or supplier, subject to the laws and regulations for consumer protection.

 

• The company will replace any defective product that has come into the customer's possession subject to the following conditions: the product is sent back within 14 days from the day it was received. The product will be returned in its original packaging without any use, or with limited use until it was discovered that it is not functioning properly. 

 

• Cancellation of a transaction not due to a defect or non-conformity in the product, and as long as the cancellation notice is received by the company after the shipment has been sent to the address provided by the buyer at the time of the order, But before the product is received by the buyer – In this case, the company will refund within 7 business days from the day of the return of the products to the company's offices the same part of the transaction price that was paid, if paid, will cancel the charge for the transaction and will provide a copy of the cancellation notice. In this case, the company may charge a cancellation fee of 5% of the transaction value or 100 NIS, whichever is lower, and this is without detracting from the company's other rights according to the provisions of the law (hereinafter "handling fees"). In addition, handling fees for canceling the shipment in the amount of 25 NIS will also be charged, even in cases where no payment was collected for the shipment at the time of purchase due to a promotion on the site.

 

Z. Cancellation of a transaction by the company

Without detracting from the provisions of this regulation, in any of the following cases, the company shall be entitled to cancel

The order and/or the engagement with the user, even in the case where a notification about the order was sent

The user. A canceled transaction will not entitle the user to any remedy and the user will have no

Claims against the company:

• In the event of a good faith error in one of the details listed on the site regarding the product, including the product price or description on which the order was based.
• In the event of a shutdown or malfunction in the proper operation of the site due to "force majeure", and/or due to a significant malfunction in the computer system, the telephone system, or other communication systems serving the company, and/or in any other case where factors and/or events beyond the company's control delay, prevent, or disrupt the proper operation of the site or the supply of products.
• In the event that the user fails to meet any of their obligations, including the obligation to pay for the product they ordered and/or in any case where the user provided incorrect and/or inaccurate and/or incomplete details, including in the case of non-approval of the transaction by the credit card company.