Hereinafter the site (www.aloeteva.com)
"Aloteva"
(hereinafter the site operator)
These terms of use (hereinafter: "the terms and/or terms of use") define the rights and obligations when using the site, please read these terms carefully, as they constitute a binding agreement between you and the site operator.
Using the site indicates your agreement to these terms.
The terms are formulated in the masculine form for convenience only and refer, of course, to women as well.
These terms apply to the use of the site and the services included therein through any communication device (such as a mobile phone, handheld computer, etc.). They also apply to the use of the site, whether through the internet or through any other network or communication means.
General:
A. Subject to the terms of use, the term "user" means any person who uses this site in any way and form (hereinafter: "the user").
B. If you do not agree to the terms of use, you are requested not to use the site.
G. The provisions of the terms of use prevail over all that is stated on the site.
D. This regulation shall be binding and shall operate for the benefit of the parties, their representatives, heirs, and any other authorized representative.
H. The site operator reserves the right to change the terms of use on the site without any prior notice to the users, and this shall not detract from the validity and applicability of the terms of use.
V. The chapter titles are provided for convenience and orientation only and shall not be used in the interpretation of the terms of use.
Z. The site offers sports products and compression sleeves for body joints from Aloteva.
Limitation of liability by the site operator
A. The site operator shall not be responsible for any damage of any kind that may be caused to the user and/or a third party due to the content displayed on the site and/or the products sold on the site.
b. Any user and/or any third party who believes that a certain content and/or product is causing or may cause them damage should contact the site operator and alert them about it. The site operator will then investigate the matter and may remove the content if deemed appropriate. It is emphasized that the site operator is not responsible and will not be responsible for any dispute and/or damage caused by the use of the site and its content.
g. The site and everything presented in it are provided for use without any warranty of any kind, express or implied.
d. All content presented on the site does not constitute a substitute for advice and/or medical and/or nutritional treatment by professionals in any field and subject presented on the site.
h. The site is offered to the public "as is" ("As Is").
v. The site operator will not be responsible for the site's suitability for the user's needs, nor for the inability to use the services through the site, as detailed above.
z. The user declares that they hereby release the site operator from any responsibility, directly or indirectly, for any case in which a transaction and/or browsing on the site is not carried out, in part and/or in full, for any reason and for any technical and/or other problem that impairs the ability to use the site.
h. The site operator reviews the content it uploads to the site and makes every effort to ensure their quality and the quality of the content presented in them. However, the site operator cannot guarantee that all content will fully meet or satisfy the user's expectations, and/or that there will be no errors of any kind (both technical and regarding the displayed content), and/or that they will fully match the values of any user. Therefore, the site operator and/or anyone on its behalf will not be responsible, and will not bear, directly or indirectly, any damage, direct, indirect, consequential, or special, monetary or otherwise, caused to the user/purchaser or any third party due to or as a result of viewing and/or relying on content appearing on the site, including harm to feelings, emotional distress, loss of income, and/or prevention of profit caused for any reason.
t. The site operator does not guarantee that the service provided on the site will not be interrupted, will be provided in order without breaks and disturbances, and/or will be immune to illegal access to the site's computers, damages, malfunctions, failures in hardware, software, or communication lines at the site or any of its suppliers, or will be harmed for any other reason, and will not be responsible for any direct or indirect damage, emotional distress, or similar that may be caused to the user or their property as a result.
i. Without prejudice to the above, the site operator will not bear any damage amount exceeding the price of the services that were ordered and paid for by the user up to that time.
User declaration and right to use the site
a. The user commits to using the site in accordance with the terms of use and declares that they know that the site and everything presented in it does not constitute a substitute for advice in any field.
b. The site operator makes significant efforts to gather and process the content as accurately as possible, but there may be errors in the process of receiving, processing, and publishing them. If the user wishes to use this content, they must check and verify it; the publication of this content does not constitute a recommendation or opinion, and therefore any decision regarding the use of the content found on the site will be made at the user's sole responsibility.
Threshold conditions for conducting a transaction and/or purchase on the site:
a. The site's system allows its users to conveniently, easily, and securely purchase the products offered by the site via the internet.
b. Every user is allowed to participate in the purchasing process of the services and become a customer in the system, subject to fulfilling the cumulative conditions detailed below:
g. The user is competent to perform binding legal actions. If you are a minor (under the age of 18) or are not entitled to perform legal actions without the approval of a guardian, your use of the site will be considered as if you have received the guardian's approval to carry out the transaction.
d. The user holds a valid Israeli and/or international credit card.
5. The purchase is made using a credit card and/or PAY PAL only.
6. Processing fees will apply to the user only.
7. It is emphasized that credit card details will be held and/or stored and/or managed by the payment processing company with which the site operator works only and solely at its responsibility. The site operator does not store and/or manage these details. However, when information and content are entered via the site, there is a risk of exposure of the user's content to viewing and use by others on the network. The site operator is not responsible for their security and/or for any damage and/or loss and/or expense that may be caused to the user and/or any third party as a result, and the site operator has no responsibility regarding data leaks and/or data breaches and/or the security of this data.
8. Notwithstanding the above, the site operator reserves the right to establish payment arrangements and/or other payment methods as it chooses at its sole discretion, including arrangements for payment by various means.
9. The site operator reserves the right to stop and/or change the payment methods on the site at its sole discretion and at any time as it sees fit.
10. The user hereby declares that the personal details they provide to the site or use within the site are correct, accurate, up-to-date, and complete regarding their personal identity.
11. It is strictly prohibited to use the personal details of another person and/or impersonate someone else.
General purchase conditions for all products sold on the site:
1. The product images displayed on the site are for illustration purposes only and do not bind the site operator in any way.
2. It is hereby clarified that wholesale purchases of the products will not be allowed.
3. The site operator reserves the right to prevent purchases and orders that, at its sole discretion, are considered wholesale purchases.
4. The applicable product prices are listed next to each product.
5. It is hereby clarified that the site operator shall have the right to update the prices of the products on the site from time to time and at its sole discretion.
6. It is hereby clarified that if the prices of the services are updated before the end of the product selection process by you, you will be charged according to the updated prices. Furthermore, if you ordered a product and the price changes between the time of ordering and the time of delivery (subject to the provisions of the product supply section below), the price that will apply for charging the order will be the price at the time of order confirmation by you.
7. Products and/or services that are displayed for sale at promotional prices will be provided at the promotional price, provided that the promotion is valid at the time of order confirmation by the customer.
8. After placing the order, an order confirmation will be sent to the email provided by the user. After receiving the confirmation, changes to the order will not be allowed, except for an additional fee.
9. Changes to an order before it has been shipped will be made only with prior approval from the site operator.
10. It is emphasized that the site operator does not guarantee that all products will be available in stock and the user will have no claims against the site operator for this. In the event that a product is not available in stock, the site operator will contact the user and inform them. If the customer wants an alternative product, they will be charged according to that product, and if not, their card will not be charged at all.
11. The site operator shall have the right to update the list of services offered on the site.
12. The site operator may cancel a transaction if there was a typographical error on the site regarding the description of a content item and/or its price, or if it is determined that the action was accompanied by illegal activity, or activity that contradicts these regulations, by the user and/or a third party.
yg. The site operator reserves the right to cancel and/or not grant anyone the right to make purchases on the site due to unlawful use of its services, violation of this regulation and/or due to non-payment for products and/or services purchased.
Deliveries and Supply:
a. The service is provided within the borders of the State of Israel and only in certain areas defined from time to time by the courier company. (Hereinafter: "Service Area").
b. Delivery of products purchased on the site is possible only when the requested address is within the service area, and there is no technical or other impediment preventing the delivery of such products.
g. The delivery time specified is determined by the site operator and is the best estimate based on the conditions at the time of placing the order and payment. Unless specifically agreed otherwise elsewhere, a delay of up to 14 days for any reason, the site operator is considered in all respects to be fulfilling the order within a reasonable time, and the user may not base claims against the site operator on this.
d. Failure of the site operator to meet the requested delivery date for any reason will not exempt, in any way, the customer from the obligation to pay for the delivery.
h. The site operator will not be responsible for any damage caused to the product by the courier company, including delays in delivery, broken products, provided that it was caused by the courier company; the responsibility lies with the courier company and the customer only.
v. If there is a problem with the delivery of the shipment (lack of communication between the courier company and the user), the user must contact the courier company for inquiries. The responsibility is not on the site operator to inquire with the courier company about the whereabouts of the shipment.
Operating hours for purchases on the site:
a. Ordering on the site is possible 24 hours a day, except in cases where the site is down for maintenance and/or for any other reason.
b. It is hereby clarified that changes may occur in the dates specified in this regulation, including in delivery dates, site operating hours, and customer service center operating hours, all at the sole discretion of the site operator.
Sales Promotions:
a. From time to time, products will be sold on the site as part of promotional sales.
b. If the site operator decides to hold any promotion, then the promotion will be valid until a date to be determined and/or until stock runs out (whichever comes first), all subject to the terms and/or the relevant promotion regulations and/or as specified next to the product offered as part of the promotion.
g. The promotional prices are valid only on the day of delivery, as detailed above.
Intellectual Property:
a. All intellectual property rights in the content appearing on the site, including copyright, distribution rights, trade secrets, trademarks, and all intellectual property of any kind, which include, among other things, the design of the site, images, graphic files, applications, computer code, text and/or any other material, belong to the site operator or a third party that has permitted the site to use it.
b. The mere act of entering the site or purchasing content on it does not grant any license and/or rights in the site's content and/or any part thereof and/or in the site's code and/or in the content.
g. It is prohibited to copy and/or reproduce in whole or in part, publicly display, distribute, publicly perform, transfer to the public domain, modify, adapt or create derivative works, sell or rent any part of the aforementioned content, by any means and media, and/or to publish and/or broadcast and/or publicly screen and/or publicly sound and/or create derivative works, and/or to allocate and/or transfer as a license and/or to make any commercial use of any part of the site and/or the content, directly or indirectly, including by connecting to other reception equipment (physical, wireless, or otherwise), and in any other way without prior written consent from the site operator. All use of the aforementioned content and trademarks appearing on the site and/or the site logo is prohibited without permission from the site operator.
D. The user undertakes not to infringe in any way on the copyright of the website management, whether directly or indirectly, whether for compensation or not.
E. Any use that infringes on copyright and/or intellectual property rights as detailed above shall serve as grounds for closing the user's account without any prior notice, and the user shall bear all expenses that will be caused to the website operator and/or the website's customers and/or the user himself due to this use, and/or due to the closure of the user's account, without derogating from any other remedy available to the website operator by virtue of the agreement and/or by virtue of the law.
- Termination of use and indemnification:
A. The website operator may, at its discretion, terminate the activity of any user in the website services, including by blocking an IP number if they do not comply with the terms of this agreement.
B. If there is a breach by the user regarding these terms of use, the website operator, at its discretion, shall be entitled to disclose the user's name and the details known to it about him in any legal proceeding, even if no court order is given instructing this.
C. The user shall indemnify the website operator for any claim, lawsuit and/or demand and/or damage and/or loss, loss of profit, payment or expense, including interest payments and reasonable attorney fees and legal expenses, which will be caused to the website operator and/or anyone on its behalf by the user as a result of the user not complying with the provisions of this regulation and/or violating any legal provisions and/or any third-party rights, and/or as a result of details, information or files that the user provided for publication, and/or as a result of the user's omissions, as expressed directly and/or indirectly.
D. The website operator does not guarantee that the website will not be closed and/or that its operation will not be temporarily or permanently suspended and reserves the right to close the website and/or its operation at any time at its sole discretion.
E. Without derogating from the above, if factors and/or events beyond the control of the website operator, including communication and computing failures and force majeure events, delay and/or prevent the full or partial fulfillment of the transaction, in any way, and/or the supply of the product subject to the transaction at the scheduled times, and/or if changes occur in tax rates and/or levies and/or fees and/or other payments applicable to the products between the date of publication of the product for purchase and the scheduled delivery date according to the product purchase terms, the website operator may notify of the cancellation of the purchase, in whole or in part, and in such cases, the user's credit card will not be charged for the transaction and if charged – their money will be refunded, subject to the provisions of any law, and this shall be their exclusive remedy in connection with such cases.
Assignment of rights and obligations
A. Without prejudice to the above, it is hereby agreed that the website operator may assign its obligations and transfer its rights, at any time according to these terms of use, to a third party, at its sole discretion, including the transfer of all/most of its assets, by sale, merger, and/or in any other way, and the website management may, upon the transfer of the right, collect debts from the user, provided that the user's rights, according to this agreement, will not be harmed by the mere transfer of ownership.
B. In the aforementioned case, the user details held by the website management will be transferred to the third party who will receive the rights to the website, and the user agrees to this in advance.
Additional terms:
A. The prices displayed on the website, the terms of use, the number of payments, and any other data are at the sole discretion of the website operator, who may change them from time to time, without prior notice, at their sole discretion.
The service operates over the internet and is therefore inherently dependent on various factors such as infrastructure providers, communication providers, server functionality, hosting, and the like, which may be damaged, cease to operate, and be affected by various factors. The website operator does not make any representation or commitment regarding the proper functioning of the website and/or its operation without interruptions and/or malfunctions and/or being immune to unauthorized access to the service's computers, damages, breakdowns, malfunctions, hardware failures, software issues, or communication line failures with the service or any of its suppliers, or be affected for any other reason, and the service will not be responsible for any damage, direct or indirect, emotional distress, and the like that may be caused to you or your purchase as a result.
The website's computer records regarding the actions performed through the website will constitute prima facie evidence of the correctness of the actions.
Customer service and contact:
For more information about the website, about the services offered by it, about the terms of use and privacy policy, or for any other question, you are invited to contact the website's customer service by email: support@aloeteva.com
The inquiry will be made by specifying the full details, and the website management promises to handle your inquiries promptly and efficiently. Inquiries will be answered within 72 hours (excluding rest days) from the moment the inquiry is received.
General additional details:
By agreeing to this regulation, you confirm receipt of email updates from the Aloeteva website, which include email notifications such as: updates regarding the order status, promotions, and tips.
When purchasing on the Aloeteva website, you are aware that the products you choose to order are not stored at the Aloeteva website but with suppliers who ship the products from different countries directly to the customer, and the average shipping times are 7 – 21 business days. This section does not constitute or imply any commitment by the website regarding the expected shipping times.
When purchasing on the website, your order reaches our supplier, and he is responsible for fulfilling your order. If you encounter a problem that you cannot resolve, you are welcome to contact us using the contact form.
It is the customer's responsibility to verify the costs of taxation, customs, VAT, and other costs that he must take into account when ordering a product to the country from the Aloeteva website. The products are shipped directly from abroad. The price displayed on the website does not include these or other import costs, and it is the customer's sole responsibility to assess the feasibility of the transaction according to the relevant laws for importing products into the State of Israel. For more information, you can visit the Tax Authority's website at: https://taxes.gov.il/Pages/HomePage.aspx
Responsibility: When our suppliers offer a lifetime warranty on a product, they may repair or send a new product if necessary in case the product is damaged or defective from reasonable use for the purposes it was intended. Our suppliers may ask the buyer to send a photo of the defective product or to send the defective product by mail for repair to the supplier's offices. The website does not provide repair services for the product in general.
The images, moving images, and videos are for illustration purposes only. The color, model, shape, and features of the product are determined according to the product description and not according to the marketing materials.
The products may arrive with a different logo or without a logo at all compared to the logo displayed in the image, depending on the availability of the products in stock.
At the time of purchase on the website, the customer understands and agrees that the company or the websites operated by it are not a party to any legal, judicial, or other dispute between the customer and a third-party supplier who actually provided the product. The website aloeteva.com, the company, and all assets operated by it through digital means serve as a platform for payment transfer and connection between the customer and the supplier from whom the product was purchased. For any legal matter, you can contact the website management to obtain the details of the supplier from whom the product was purchased by the customer.